All fee payments are final with no refund permitted. You are responsible for choosing the right school, student, proper payment accounts and making correct payment.Eloitis not responsible for any incorrect fee payments to the wrong school, for the wrong student and the wrong item.
However, if in a transaction performed by you on the Site, money has been charged to your card or Bank account and you notice that the payment has not been delivered credited to the respective student account, then you may inform us by sending an email to our customer services email address mentioned on the Contact Us page. Please include in the email the
following details – the School name, admission number of the student, mobile number, transaction amount, Transaction date and Transaction Reference Number. Eloit shall investigate the incident, and if it is found that money was indeed charged to your card or bank account without delivering the required Service, then you will be refunded the money within 21 working days from the date of receipt of your email or the exact amount will be credited to the respective student account. It will take 3-21 days for the money to show in your bank account, depending on your Bank’s policy.A refund request on any transaction made through Eloit has to be raised by the Institution under which the payment was made. The Institution alone holds the right to request a refund for the transaction made under its account. If a customer is unsatisfied with the payment he or she has made, he has to take a copy of the receipt of the transaction to the Institution towards which the payment was made and ask them to initiate a Refund request.
Refund for Charge Back Transaction: If there is any claim for/of a chargeback by the User for any reason, such User shall immediately approachEloitwith his/her claim details and claim a refund from Eloit alone. Such a refund (if any) shall be effected only by Eloit via payment gateway or using a demand draft or other means as Eloit deems appropriate. Any User shall make no claims for refund/chargeback to the Payment Service Provider(s), and in the event such claim is made, it shall not be entertained.
Transaction fee charges would not be refunded/ reversed under any circumstances for any refund/ reversal /chargeback and any other reasons.
Transaction fees charged would be borne by the cardholder for any payment.
Fees once paid are non-refundable for any reason or any clause.
In these Terms and Conditions, the term “Charge Back” shall mean, approved and settled credit card or net banking purchase transaction(s) which are at any time refused, debited or charged back to merchant account (and shall also include similar debits to Payment Service Provider’s accounts, if any) by the acquiring bank or credit card company for any reason whatsoever, together with the bank fees, penalties and other charges incidental .to it
